Session joining help

Before your session

Choose a private space, charge your device and use a stable internet connection. Headphones can help protect your privacy.

Sign in to your client portal and open your appointment. Complete the required consent and identity review with the practice before your first session.

Joining your appointment

Use Join Session in your appointment details when it becomes available, 15 minutes before the session. If no link is available, contact the practice through your portal. Do not share your joining link.

Use Check camera & microphone to test browser permissions. This check stops the camera and microphone immediately and does not record anything.

If the connection fails

Check your internet connection and browser permissions, then return to your appointment and try joining again. If needed, try another supported browser or device.

Agree a backup contact method with Khaled before the session. If reconnection fails, use that agreed method. Portal messages are not monitored continuously.