Terms of use

About the service

Khaled Albanna provides individual online psychotherapy for people located in Ontario. Sessions take place by video through Google Meet.

Khaled Albanna is a Registered Psychotherapist (Qualifying) with the College of Registered Psychotherapists of Ontario and practises under clinical supervision, as this registration class requires.

Not emergency care

Psychotherapy here is not an emergency or crisis service, and messages may not be read right away. If you are in immediate danger, call 911. For suicide crisis support, call or text 988 at any time.

Booking and payment

You need an account to book. Fees are shown before you book. The free 15-minute consultation has no charge and no obligation to continue. Individual sessions are paid after the session.

Cancellations and missed appointments

To cancel or reschedule, please contact Khaled. Cancellations with less than 24 hours’ notice and missed appointments are subject to a $75 fee. The fee is reviewed by the therapist and is not an automatic card charge.

This fee also applies to the free consultation if it is cancelled with less than 24 hours’ notice or missed.

Using the website

Use the website and portal only for your own care or for an enquiry you are allowed to make. Do not try to reach other people’s information, interfere with the website, or upload harmful files.

Your account

Keep your password private and do not reuse one from another website. Tell the practice right away if you think someone else has used your account.

Website information

Information on this website is general and educational. It is not a diagnosis or a substitute for individual care. The practice works to keep the website available and accurate but cannot promise it will always be free of interruptions or errors. Nothing in these terms limits rights you have under Ontario law.

Privacy

How your information is collected, used and protected is explained in the privacy policy.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes to these terms

These terms may be updated. The date below shows the latest version.