Welcome to Therapy with Khaled
A warm welcome
You do not need to have everything figured out before we meet. Therapy is a collaborative space to explore your experiences, ask questions and decide together what feels useful.
Beside you
Not above you, not ahead of you, beside you. A fellow traveller.
Our first conversation
We can talk about what brings you here, what you hope for and what helps you feel comfortable. You can choose what to share. We review informed consent, questions and the fit of our work together.
Prepare your space
Choose a private, comfortable place where you can speak freely. Charge your device, check your connection and consider headphones. Keep water nearby and allow a few quiet minutes before and after the session.
Appointments, payment and privacy
Your appointments
Online psychotherapy sessions are 50 minutes. The current fee is CA$150.00. A 15-minute introductory consultation is free. Your agreed booking details and policies govern your appointment.
Payment and receipts
Pay the practice directly using an available approved method. A receipt is issued only after payment is verified. Invoices, balances and receipts are available in your secure portal. An e-transfer must be manually confirmed.
Insurance reimbursement
You may submit a detailed receipt to your benefits provider for possible reimbursement. Ask whether your plan covers Registered Psychotherapist (Qualifying) services, along with limits and deductibles. Coverage is not guaranteed. Direct billing is not offered.
Changing your appointment
To cancel or reschedule, contact the practice directly; changes cannot be made online. Cancelling with less than 24 hours’ notice, or missing an appointment, may carry a $75 fee. Khaled reviews every fee and nothing is charged automatically.
Confidentiality
We discuss confidentiality and its legal and professional limits through formal informed consent. Ask questions whenever you need. This guide is educational and does not replace that consent process.
Connection, safety and support
Joining online
Use your private portal for approved session instructions. A configured Join Session link opens 15 minutes before your appointment. You may check camera and microphone permissions in advance. This website does not enable recording or AI transcription.
If technology fails
Try rejoining through your portal once. If it still fails, use only the backup method agreed with Khaled. If the website is unavailable, use the practice contact already provided for administrative help. Do not automatically switch to an unapproved communication app.
Location and emergency planning
Confirm your physical location, backup contact method and relevant emergency contact before each online session. Discuss local resources and an individualized contingency plan with your therapist, including when you travel.
When you need urgent help
This practice, website and messaging portal are not emergency services and are not monitored continuously. For immediate danger, contact local emergency services; in Canada call 911. In Canada, 9-8-8 provides phone and text support for suicide-related concerns at any time, in English and French. Outside Canada, use local resources agreed with your therapist.
Administrative questions
Use secure portal messaging for appointments, forms, billing and resources. Ordinary email is for administrative contact only; do not send clinical records or urgent information. Contact: joalbanna@outlook.es.
Educational guide. Review current appointment terms in your portal.